Returning the goods

After receiving the package, inspect it carefully. If you notice that your product is damaged upon delivery and you want to return it, please contact us by phone or e-mail. by mail immediately and provide the following information: the purchased product and its order number, as well as indicate the reason for the return (damaged, wrong product, etc.).

The Buyer has the right to withdraw from the Agreement concluded with the Store by notifying the Seller of this no later than within 14 (fourteen) days from the day of delivery of the item. has not been used, and the product's original packaging is not damaged. The buyer, in order to return a quality product, covers all transportation costs.

When returning the product, it is necessary to present the document of its purchase. The returned item must be securely packed. When returning a product, a request must be submitted, indicating the detailed order information: order number, product, price, delivery date. In the request, the account for the refund must be specified. When returning the product, the buyer is responsible for its smooth and safe forwarding. These return policies apply to online purchases.

Delivery of goods

After placing an order in the online store and paying for it, you can pick up the goods at the address specified by us or choose the delivery service to the address specified by the Buyer. You can pick up the ordered goods free of charge at the specified address (Kaunas), you must inform us by phone or e-mail before your arrival. When placing an order, the Buyer indicates the pick-up location or the delivery address where he wishes to receive the goods. After preparing the order for collection, the Buyer receives a confirmation message about the possibility to collect it.

For shipping costs to other countries, please contact us by email. by mail info@stepplintusai.lt or by phone +37064385657. After choosing the delivery service, the delivery price is shown to the Buyer at the end of the order, before choosing the payment method and/or making the payment. The cost of delivery of the goods is paid in advance, together with the payment for the goods. We will deliver the goods in stock within 2-3 working days. If the ordered goods are not in stock, the delivery time is extended to 7-9 working days, we will always contact you by e-mail due to the current situation.